You can reach one of our devoted customer service reps at 1-475-215-0161 anytime, day or night – we’re available 24/7. You can chat or email service@petshopamerica.com and we’ll get right back to you with a response.

We charge sales tax for items shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY

We will collect the simplified sellers use tax (SSUT) of 8% for Alabama customers and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue.

Your privacy is very important to us. We do not rent, sell, trade or disclose your information to unrelated third parties.

Orders placed by 1PM (ET) will usually ship the same day, and most customers receive their orders in 2–4 days. 

We ship via USPS and other premium carriers to provide you with the fastest and most reliable service available.

We’ll send you emails to update you on the progress of your order.

No – at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.

All items purchased from PETSHOPAMERICA.COM  are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

We accept Visa, MasterCard, American Express, Discover and PayPal.

To pay click on check out with PayPal and make payment  with a credit or debit card, simply fill in the required card information at checkout. To pay with PayPal, click the “Pay with PayPal” button in checkout and you’ll be asked to sign in to your PayPal account. After you make your payment you’ll be taken back to PETSHOPAMERICA.COM review and place your order.

 In case you are dissatisfied with your purchase returns accepted within 30 days buyer pays return shipping.

You will receive full refund if the items is unused and in the original package.

If the returned item is missing and parts or damaged, you will receive partial refund according the amount of loss.